Compliance & Regulatory Advisory Board

David brings 25+ years’ experience in legal private practice focusing on corporate and securities work, public and private financings, including reverse mergers with up-listings to U.S. National Exchanges, private equity financing (PIPEs), shelf offerings, registered direct offerings, ongoing 1934 Act compliance work, contested proxy meetings, mergers and acquisitions, corporate governance and compliance and general corporate matters. More recently, David has been working with the Alivi Group, based in South Florida, in their regulatory compliance efforts.


David is particularly interested in the interplay of corporate consolidations in healthcare and regulatory implications.



Compliance & Regulatory Advisory Board

Maggie Adams is the president of EMS Financial Services, with over 25 years’ experience in the ambulance industry as a business owner and reimbursement and compliance consultant. Known for a practical approach and winning presentation style, Maggie has worked with medical transportation providers and billing companies of all kinds to provide auditing services, assess their billing for best practices and support their billing and documentation training efforts.


Maggie is a Cum Laude graduate of the Wharton School of the University of Pennsylvania. Maggie considers herself a true “Philly girl.” She lives just outside Philadelphia with her husband enjoying the city, travel and time with their five sons.



Certification Advisory Board

Kelly Addy is the Owner of Clear Choice Express serving Kingman, Arizona, As an EMT and Volunteer Firefighter, Kelly knows what service to others means. He founded Clear Choice Express with one simple goal in mind, provide compassionate caring service to those in need. His small town values guide his company by taking pride in the services they provide each and every day.


Kelly is married with two children and still volunteers as a firefighter as a way to give back to the community his family lives in.



Compliance & Regulatory Advisory Board

Mike Adelberg leads the Healthcare Strategy Practice at Faegre Baker Daniels Consulting. Mike spent fifteen years at the Centers for Medicare and Medicaid Services (CMS), where he held senior regulatory positions overseeing health plans and Medicare providers. Mike gained private sector experience as vice president of product development and government affairs for the Universal American Corporation (acquired by Wellcare) and co-led a large health policy and program evaluation practice for the national consultancy, BearingPoint (acquired by Deloitte).


Mike speaks and publishes frequently. He’s been quoted in the Washington Post, New York Times, Modern Healthcare, NPR, and other leading media. He’s written three novels, a history book, several scholarly journal articles, and over sixty book reviews.



Certification Advisory Board

James L. Adkins has over 40 years experience in medical transportation services and has owned and operate multiple ambulance and NET transport services in multiple states.  Currently Jim owns and operates SouthStar Emergency Medical Services headquartered in Augusta Georgia.  This robust agency serves Georgia & South Carolina with emergency and NET ambulance, critical care as well as general transport services by stretcher van and wheelchair vans.  SouthStar is a state & Federal provider of contracted services as well as 911 operations.

Jim is known for his entrepreneurial creativity which contributes to the success of the companies he operates.

Jim graduated from Augusta University with a BA degree in Law/History.  His EMS career began in 1969.  He was a Composite Board of Medical Examiners State of Georgia Paramedic, charter member of NAEMT, member of the American Ambulance Association since 1980, American College of Healthcare Executives and other organizations.  Jim's wife Linda Adkins, BS, BSN, CPT, CAC, CAB; his wife of over 40 years and manages the business services.  Jim & Linda have 2 children and 1 grandchild.


James L. Adkins has over 40 years experience in medical transportation services and has owned and operate multiple ambulance and NET transport services in multiple states.  Currently Jim owns and operates SouthStar Emergency Medical Services headquartered in Augusta Georgia.  This robust agency serves Georgia & South Carolina with emergency and NET ambulance, critical care as well as general transport services by stretcher van and wheelchair vans.  SouthStar is a state & Federal provider of contracted services as well as 911 operations.

Jim is known for his entrepreneurial creativity which contributes to the success of the companies he operates.

Jim graduated from Augusta University with a BA degree in Law/History.  His EMS career began in 1969.  He was a Composite Board of Medical Examiners State of Georgia Paramedic, charter member of NAEMT, member of the American Ambulance Association since 1980, American College of Healthcare Executives and other organizations.  Jim's wife Linda Adkins, BS, BSN, CPT, CAC, CAB; his wife of over 40 years and manages the business services.  Jim & Linda have 2 children and 1 grandchild.


Certification Advisory Board

James L. Adkins has over 40 years experience in medical transportation services and has owned and operate multiple ambulance and NET transport services in multiple states.  Currently Jim owns and operates SouthStar Emergency Medical Services headquartered in Augusta Georgia.  This robust agency serves Georgia & South Carolina with emergency and NET ambulance, critical care as well as general transport services by stretcher van and wheelchair vans.  SouthStar is a state & Federal provider of contracted services as well as 911 operations.

Jim is known for his entrepreneurial creativity which contributes to the success of the companies he operates.

Jim graduated from Augusta University with a BA degree in Law/History.  His EMS career began in 1969.  He was a Composite Board of Medical Examiners State of Georgia Paramedic, charter member of NAEMT, member of the American Ambulance Association since 1980, American College of Healthcare Executives and other organizations.  Jim's wife Linda Adkins, BS, BSN, CPT, CAC, CAB; his wife of over 40 years and manages the business services.  Jim & Linda have 2 children and 1 grandchild.


Compliance & Regulatory Advisory Board

Gautam Aggarwal is a Healthcare Executive and Family Medicine Physician currently practicing in phoenix and working as Medical Director for Arizona Complete Health. Dr. Aggarwal is a charismatic and innovative thinker bringing a new approach to improve healthcare delivery that is focused around quality, clinical excellence and patient/provider experience. Dr. Aggarwal developed his leadership experience while training at Kaiser in Southern California, and continued to develop his skills while working at John C. Lincoln/Honor Health, serving on several hospital committees and even on the BOD of Innovation Care Partners. Dr. Aggarwal also served as CMO for Native Health for nearly two years improving quality scores, increasing revenue and leading technology enhancements including EHR implementations. Dr. Aggarwal has provided consulting expertise to health care start ups as well as established healthcare corporations and CMS contractors developing a reputation to develop relationships and workflows that produce results. Dr. Aggarwal has a passion for improving patient care and has been recognized as a thought leader in Primary Care and Diabetes having appeared as an expert in various news

segments as well as providing Diabetes lectures across the country.

Dr. Aggarwal's has a well rounded perspective of healthcare having worked in Managed Care on both the Delivery and Plan side, as well as Urgent Care, Private practice, Large Hospital settings, and FQHC's. By listening to patients and colleagues along the entire spectrum of care delivery he is a pleasure to work with and a leader that can balance perspectives.



Technology  Advisory Board

Kyle Archer became the Director of Sales for Passio Technologies in May of 2019 when ParaPlan Software was acquired by Passio. Prior to the acquisition, Kyle served 20 years as the co-founder of ParaPlan Software, an on-demand, Paratransit, and NEMT scheduling and dispatching solution. Passio Technologies is an industry leader in transit ITS software and hardware.

His 1997 master's thesis outlined the use of GIS programming to safely route overweight/oversize trucks across the state of Kansas. Kyle and his partner, Tim Hibbard, took the leap to build an enterprise demand-response transportation software system. The development of ParaPlan was self-funded and has grown from 1 customer in 1999, to over 100 customers today.

Kyle is an active member of the Community Transportation Association of America, Arkansas Transit Association, Kansas Public Transit Association, and the Colorado Association of Transit Agencies. In addition, he is highly involved in the Kansas Small Business Development Council. He received several awards for ParaPlan, including: Google Impact Business for Kansas (2014), Pitney-Bowes MapInfo All-Star Award (2007), and KSBDC Small Business of the Year (2004). He also built and supports a unique tennis league ranking and scheduling software system for the Overland Park Racquet Club.

Kyle received his undergraduate and graduate degrees in Civil Engineering from the University of Kansas, and resides with his wife and two daughters in Olathe, KS. In his free time, he enjoys family fun, jogging, KU basketball, and all things golf.



Technology  Advisory Board

Arthur is the Director of Corporate Development at Via. He leads Via’s efforts in patient transportation with the mission of improving health outcomes by lowering barriers to access healthcare. He also works with cities and other public and private organizations to design, plan, and deploy new solutions built on the foundation of Via’s core technology.

Arthur brings extensive experience in successfully launching new businesses globally by leveraging strategic partnerships.
Arthur holds an MBA from the MIT Sloan School of Management and a B.A. in economics from Brandeis University. He applies his multi-sector experience, and understanding of the transportation and technology industries to create innovative mobility solutions for various partners around the world.

In his role as the Director of Corporate Development at Via, Arthur leads Via’s strategic partnerships in the areas of patient transportation and in geographies with unique product needs.



Accreditation Advisory Board

Carlos Ayestas is currently Principal/Vice President – Client Relations with Priority Transportation Services.  Prior to joining PTS, he was Director of Business Development for Contract Claims Services, Inc & their subsidiary Adjuster Preferred Solutions, a national Longshore/Marine claims administrators/Medicare Set A-side provider.  Carlos has over 20 years in the workers’ compensation and the multi-line insurance industry.  Prior to getting into the language services and transport industry, he had held various senior management positions in the investigative services segment of the worker’s compensation industry.


Carlos holds a Bachelor’s degree in Business Management from Loyola University New Orleans and a Bachelor’s in Homeland Security from Tulane University. He is also a licensed private investigator in the state of Louisiana and a licensed WC adjuster in Louisiana. Carlos is also committed to a host of local community development programs; he serves on and is a graduate of the FBI Citizens Academy New Orleans Alumni Association Board, as well as the Board President for the Orleans Parish Sheriff’s Office where he is also a reserve deputy.


Carlos’s vision for Priority Transportation Services is to continue to develop PTS as the premier provider of non-emergency medical transportation and translation services throughout the Southeast. Our core service is to continue providing industry leading transportation and translation services by bringing a contemporary perspective to the workers’ compensation, property & casualty, healthcare, and general business markets through a quality network of certified providers.  Our Mission – “To consistently provide cost-effective transportation and translation services performed with a level of professionalism and customer service unparalleled in the industry.”


Certification Advisory Board

Howard is an experienced and outstanding Business Consultant, Entrepreneur and Transportation Expert. With over 30 years of  transportation experience in both the private and public sector, it allows him to see things from a different prospective than others.  Howard’s career began with a position at the Transit Authority as an analyst.  After years of hard work, he was promoted to Vice President of Operations and Planning.  After deciding to relocate to Florida, Howard saw the need for legitimate and reliable transportation in Florida and started up H&S Personal Car Service.  Howard was Managing Partner for 23 years and also held a seat on the PBC Vehicle For Hire task force for luxury sedans as well as non- emergency.    He left H&S to become President of Tropical Transportation Non-Emergency Company.  Within the first year of business, Howard wrote his first grant and was awarded FTA New Freedom 5317 grant for $778,000.00.   Howard also held a position of Vice President/GM at Southeastern Florida Transportation Group for several years.

After noticing major trends in the transportation industry, Howard became a Supplier Relations Manager at Karhoo, a ride comparison application aimed at providing flexible, reliable and comfortable transport services.  After Karhoo, Howard became the Director, Strategic Business Development at Curb – The Taxi App.  After leaving Curb, Howard concentrated on his consulting.   It was while consulting he was recommended to consult for Epic(Alivi).  After 2 months of consulting, he was hired as Director of  Transportation and later became Director of Network Expansion & Relations.  His initial responsibilities included developing as well as enhancing the management system of the Alivi transportation network.   Howard created a successful blueprint for dispatching/scheduling/reservations, driver and passenger app as well as developing a concierge platform for Healthcare networks.  Prior to the network going live, he built call centers, hired staff,  implemented credentialing  and recruited over 200 transportation providers to work within the Alivi network. 

Throughout Howard’s career, he has held several key positions which has given him a unique knowledge in the workings of the transportation industry.  These changes in positions worked with current trends and the needs within the industry.  A strong focus on pinnacle services, operational efficiency, development of transit plans, compliance for City, State and Federal Regulations, as well as ADA eligibility determinations are essential in today’s world.

Howard is an industry pace-setter who believes that by increasing efficiency, enhancing quality, strengthening project results and by promoting team spirit is the only way to succeed in this competitive industry.  His wide range of experience makes Howard the best professional to work with.  He applies his diverse knowledge, management technique, and an innovative business vision in all his endeavors.


Academically, Howard holds a degree in Business Administration and Management.



Resource & Conference Advisory Board

Stephanie is the Territory Sales Manager for TripSpark Medical; an industry leading NEMT software company. She has over 10 years of experience in business development, with a NEMT book of business stretching across North America. Stephanie has a strong foundation in cultivating and fostering meaningful relationships. She appreciates the importance of listening to her clients to understand how to provide the best value for their current and future needs.


Stephanie graduated from Sir Wilfrid Laurier University with a double honor’s degree in Sociology and International Development with a minor in Business Administration. She later attended George Brown College in Toronto for Event and Meeting Management. It is Stephanie’s experience, education and commitment to community improvement that strongly aligns her to the Resource and Conference Advisory Board.



Accreditation Advisory Board

Dori Boyle has worked for the Idaho State Government for over 20 years serving initially with the Idaho State Police as the Forensic Evidence Specialist, overseeing quality control processes, policies, and state law enforcement rules of evidence to maintain integrity of evidence, and laboratory ASCLAD accreditation. She transferred to the Idaho Department of Health & Welfare, Medicaid Division in 2004, specifically working in NEMT. She is directly responsible for the NEMT contract, overseeing the management, daily operations, and contract compliance.


Having directly served other Medicaid healthcare programs during her tenor, she has a broad knowledge of the government and private healthcare industries. She’s built great relationships serving on several health program advisory committees with a wide variety of stakeholders.



Technology Advisory Board

Tony Bradshaw began his career in Non-Destructive Testing (NDT) in 1974 and held a number of positions in the steel fabrication and power plant industries culminating in 1989 as a manager of NDT for two Nuclear Power Plants in Ohio. 

From this background, Tony learned how to interpret codes and standards and to generate documents that precisely defined how to meet those standards. In 1983, he was appointed to the ASME Boiler and Pressure Vessel Code, Section XI committee that created and maintained the standards for In-Service Inspection of nuclear facilities both in the US and throughout the world. 

In 1990, Tony changed careers to begin work in Information Technology at the Savannah River Site, a nuclear weapons facility under the Department of Energy and was involved in the startup of a major production facility. There he worked on database applications that were used to verify compliance with standards and a large project that was used to track all of the Special Nuclear (weapons grade) Materials in the US.

In 1998, they formed BCS as an Esri reseller and software development company and soon began concentrating on the public safety market. In 2002, Medic EMS in Charlotte, NC asked BCS to build and application for them to route ambulances to calls. Much of the work was done on site at Medic and during that time BCS learned about EMS and what they needed technology wise, to be successful. From that came the MARVLIS series of products and as the word spread in the EMS industry, they have been able to develop about 300 new customers. BCS soon introduced the MARVLIS products to Computer Aided Dispatch (CAD) vendors and has partnered with them to build BCS technology into their products.

BCS also continues to work with law enforcement and fire departments throughout the US to help make them more efficient and effective. 



Technology Advisory Board

Dominic is a Regional Sales Director at UZURV Holdings Inc, which partners with transit authorities and healthcare organizations across the country. Their focus is to provide the highest quality of door-to-door adaptive transportation services for community ADA mobility programs and efficient non-emergency medical transportation. 


Dominic has over 10 years’ experience in the non-emergency transportation industry, working with both ambulance and wheelchair companies to grow their networks nationwide. In our fast-paced world, Dominic takes time to listen to customers and patients so he can truly understand the needs of each individual. He is extremely committed to every customer he serves and is very dedicated in searching for improvement and new innovations to help overall customer experience. Dominic understands the importance of strong relationships and is very knowledgeable working with a variety of clients including MCO’s, hospital systems, dialysis clinics, and nursing homes both locally and nationwide.


Dominic grew up in Warwick, Rhode Island and now resides in Nashville, TN with his wife of 17 years. He enjoys playing golf and watching both the Red Sox and the Patriots.



Resource & Conference Advisory Board

Mike Chatelain is a commercial sales executive with Risk Services of Louisiana, a Leavitt Group company. He has been serving the insurance needs of business clients since 1980.

Mike helps lower insurance risks for his clients by investing time in understanding their businesses and industries. By getting to know their unique exposures and needs, he develops a customized recommendation for each client. Mike takes his responsibility of protecting his clients’ business assets very seriously. He states:

“My clients trust me with their business because they know I pay attention to details and always act in their best interest. I partner with my clients so they can make educated decisions on creating the most appropriate insurance program for their business.”

Mike graduated from Louisiana State University with a Bachelor of Science in Business. He and his wife, Frances Ann, live in Alexandria, Louisiana, and have six children and three grandchildren.

Mike is very involved in his industry and community.



Technology Advisory Board

Sufian Chowdhury is a serial entrepreneur whose passion lies in improving the Healthcare industry through innovative technology.


Sufian is the Founder and CEO of Kinetik, a venture backed startup based out of New York City. Kinetik is developing innovative API & Platform solutions that connect key stakeholders in the NEMT industry. Kinetik’s proprietary billing platform is connected to over 3100 payers nationwide, allowing NEMT providers to bill transportation claims seamlessly, while significantly reducing manual labor costs. 


Sufian has a Bachelor of Science (B.S.) in Finance from Berkeley College, with cum laude distinction. Prior to founding Kinetik, Sufian worked as a healthcare consultant for Weill Cornell Medical College, one of the nation’s top Medical Institutions. Additionally, Sufian has participated in developing products overseas, raising funding to support his projects through Innovation Norway.



Certification Advisory Board

Zackary Clemons, CEO and COO of Solutions Medical Transport (SMT). SMT began operations July 2013. Zack, along with his wife, Nell started SMT as the need for compassion and dependability in Non-Emergency Medical Transport (NEMT) services was apparent within their community.

Zack has been in the field of Logistics and Distribution for over 10 years and truly understands the importance of customer care. Nell, a Registered Nurse has been delivering outstanding care to all levels of hospice care and the local education systems in the community for over 10 years. Together they are the perfect match to take on the NEMT challenges and continued care obstacles faced by this industry daily. Zack, a city boy born just outside Atlanta and Nell, a country girl born in South Georgia, continue to focus on fulfilling NEMT needs and servicing their local and surrounding communities.

Zack thrives on customer care, team building, strategic planning and growth development in the ever-changing environment of the NEMT business. Working with customers and the community is what inspires Zack to remain so passionate. He prides himself on thinking outside of the box, finding innovative answers and searching out new strategies. He has a ‘don’t stop until you get it right” attitude that is second to none. His down to earth and humble approach towards others makes the NEMT sector a perfect fit. Direction and loyalty from him towards all areas of his life exemplifies his motto: Love, Live, Learn, and repeat through all aspects of life.



Technology Advisory Board

Imran Cronk is Chief Executive Officer of Ride Health, a New York City-based healthcare technology and services company that works with hospital systems and health plans to coordinate transportation for low-income, elderly and disabled individuals who face transportation barriers to care. Ride Health was founded in 2016 and now facilitates thousands of rides per week in 27 U.S. states and the District of Columbia. Imran is also a volunteer Board Member of the American Cancer Society in the Greater Philadelphia Area and a Fellow of the New York-based Kairos Society.


Imran graduated from the University of Pennsylvania in 2016, where he studied Health & Societies and Healthcare Management. Imran’s hobbies include hiking around the mountains of upstate New York and biking around the city, especially on the Hudson River.



Resource & Conference Advisory Board

Travis Draney is the founder of ‘No-Lift NEMT’, an innovative process and concept for the Non Emergency Medical Transportation Industry.


In 2003 Travis started his 8 year career in the durable medical equipment industry in Las Vegas NV. In 2008 he opened a DME company in Peoria, Arizona, as Operations Manager for a start-up company. During this time, he received his EMT and EMT Advance Certifications.


In 2010 Travis accepted a position as an Operations Manager for a startup NEMT company. Travis has held positions as Operations Manager, General Manager, as well as Director of Marketing for NEMT companies, providing service to not only Nevada but Arizona, California and Utah. Travis’ responsibilities include marketing, business development, risk management, training, process improvement, as well as being directly involved and overseeing the day to day operations. In Travis’ 8 year career with the NEMT industry, he has overseen more than 200,000 wheelchair and gurney transports.


With over 16 years in the medical industry, Travis understands the challenges transport providers face, especially relating to training, equipment and overall safety for passengers and providers. Travis has developed a great knowledge of process improvement, business development and risk management. Travis is passionate about improving the NEMT industry. With his passion and expertise, Travis has identified new products and procedures which eliminate unnecessary costs, risks, and inconveniences involved in non-emergency medical transport.


Travis currently owns and operates Nonpareil Care, a DME company providing the NEMT industry with ‘No-Lift NEMT’ - the implementation of a Rollboard and a Broda’s Synthesis Transport (WC19) Wheelchair, (a crash tested reclining wheelchair), that can accommodate safer transfers, for all wheelchair transports and 95% of gurney scheduled transports.


Travis lives in Las Vegas, NV with his wife, Megan who is a Registered Nurse in the Lions Burn Care Unit. Travis and Megan have 3 children under the age of 6. Their children are full of energy and keep them on their toes.



Compliance & Regulatory Advisory Board

Laura Fleet is the CEO and Co-founder of SendaRide. Prior to founding SendaRide, a concierge non-emergency medical transportation company, Laura spent more than twenty years practicing health care law. During her career she has represented hospitals, health plans and providers. She founded and directed a government relations consulting firm for more than twenty years that offered a full range of services including advocacy and lobbying at the state legislature and regulatory departments.


As part of her tenure in government relations she served as a lobbyist for many not-profit health care providers and associations. She has also served as the Executive Director for the Oklahoma Association of Health Plans for over fifteen years, representing all licensed Health Insurance companies in the state.  She monitored and actively participated in task forces, policy groups, interim studies and workgroups impacting the Health Care delivery system, helping to advocate for, shape and progress Health Insurance policy in the State.


Early in her career she served as a Compliance Officer for PacifiCare of Oklahoma overseeing projects like federal service area expansions, accreditation reviews, audits and statewide RFPs.


Laura obtained her undergraduate degree from Midwestern State University and her Juris Doctorate at Oklahoma City University School of Law.  She is licensed to practice law in Oklahoma State and Federal Courts.  She has been recognized by her peers as one of the “Best Lawyers in America” for her high caliber work in her field since 2010.



Compliance & Regulatory Advisory Board

Crystal Ford serves as the Regulatory Compliance Officer for Orange County Government, EMS Division.  In this role, she is responsible for leading the internal processes for promoting and ensuring that all private ambulance companies, fire departments, helicopter services, and non-emergency transporting agencies operating under a license within Orange County, Florida comply with Orange County’s Rules, Regulations and Standards. In addition, she is responsible for monitoring, investigating and enforcing state and local regulations to ensure regulatory compliance of each.

A primary focus of hers is ensuring that all Orange County licensed NEMT companies and COPCN holders conduct their business in full compliance with all State and County laws, standards and regulations, as well as helping small NEMT companies manage risk, maintain a positive reputation, and avoid lawsuits.

For the past seven years, Crystal has served on MetroPlan Orlando Transportation Disadvantaged Local Coordinating Board (TDLCB) and Quality Assurance Task Force (QATF). In addition, she serves as the Chairman of the LYNX ADA Appeals Hearing Board.

Crystal is a graduate of Columbia College and resides in Ocoee, Florida with her husband and dog Mr. Blackie.




Accreditation Advisory Board

Mindy Ginsberg is a Brooklyn, NY native with a Master’s Degree in Social Work from New York University.  Having experienced the challenges of working with the disabled population both in the US and abroad, especially in urban environments, Ms. Ginsberg was determined to make a difference and sought to alter her career path in a manner which would cater to our nation’s disabled population.  Her opportunity came when she joined the FR Conversions family, initially as an Account Manager, quickly advancing through the ranks to her current role as Vice President of Sales and Marketing.  Respected by her peers at FR Conversions and beyond for her determination and perseverance, Ms. Ginsberg, in short time, positioned FR Conversions as the market leader in accessible vehicles for taxi and fleet operations in the New York City market.  In the years since, she has grown her team significantly and works with each Account Manager in their respective markets to affect change on behalf of the disabled population of our country’s major cities.  Ms. Ginsberg is keen to grow her team with skilled sales personnel who are both in tune with the industry’s challenges but also the needs of clients; some of the sales team have family members whose condition requires the freedom FR Conversions' products offer.  This unique perspective, Ms. Ginsberg asserts, is what has yielded such considerable success to FR Conversions in general and to her team in particular.


Ms. Ginsberg has gained recognition as a product expert; frequently, she is consulted by industry peers who respect her knowledge and experience in the space, particularly as they know that it will mesh the commercial elements of the matter at hand with the human elements which her unique background affords.  As Ms. Ginsberg joins the NEMTAC team, she looks forward to working with her new colleagues to share her expertise with many throughout the industry, always cognizant of the needs of patients, the evolutions in the market, the availability of varied products and the continued advancement of commercial models.


Accreditation Advisory Board

Stan has worked at several EMS companies, both in the field and management roles, for over 20 years. He formed Clarion Medical in 2005 after seeing an opportunity to provide superior medical transportation services at lower costs attained through operational efficiency. The company grew quickly to also provide paratransit services. Stan is a certified PASS instructor through CTAA and focuses on developing his staff and improving safety and operational standards. He completed the Ambulance Service Manager program through the Ambulance Association of America and the Goldman Sachs 10,000 Small Businesses program. He manages all aspects of the company and is especially interested in business process improvement using various methodologies. He truly enjoys seeing his employees and coworkers do well and grow in their careers.

Stan graduated with a B.A. from Drew University and is currently an M.B.A. candidate at Temple University's Fox School of Business. He spends his free time with his wife and two children.



Technology Advisory Board

Myron Hammes is a Managing Partner at Schedule Viewer, LLC. Myron is a serial entrepreneur having worked in the healthcare and logistics fields for the past 35 years.  He has proven experience in managing people and building organizations into high yielding and profitable teams through clear communication, direction and organization.  


In 2011, Myron joined Steve Smith as the Managing Partner of Schedule Viewer, LLC, the developer of MediRoutes. The mission of Schedule Viewer is to produce Industry-leading, affordable and easy to use software for the Non-Emergency Medical Transportation (NEMT) market. Using the latest technology coupled with customer driven innovation and excellent support, our goal is to empower our customers: transportation providers and brokers, to be profitable growing businesses giving excellent service to their patrons, the riding public. Schedule Viewer and our product MediRoutes offers affordable, easy to use, full featured, non-emergency medical transportation (NEMT) software that provide our users: optimized scheduling – based upon ride type, payer and vehicle capacity, real-time dispatch with GPS confirmation, real-time manifests sent directly to your drivers with performance confirmation, call taking - trip booking, billing and reporting all delivered in a SaaS model – web/internet based application.


Myron received his degree in business administration from The University of Iowa in 1981.  Myron then started his career in healthcare informatics with SpaceLabs Medical working his way up to become the Director of Sales for the Western United States. 

After 12 years at SpaceLabs Medical, Myron became the VP of Sales and Business Development of HBSI/Solucient LLC.   The company provided benchmarking products and services that measure the cost, quality, and market opportunity of inpatient and outpatient health care services.  This company was acquired by Thomson.

Myron then became the Vice President of Sales for Physician Micro Systems (Practice Partner).  Practice Partner develops electronic health record, medical billing, and appointment scheduling software and his direction helped lead that company to an acquisition by McKesson Provider Technologies


Myron than moved to Arizona in 2002 and became the President of Smart Systems. School Management and Record Tracking, Inc. (SMART) evolved from its original simplistic SMART for Windows version to a current state of the art OnlineSMART.Net system under Myron’s leadership.  At the same time, Myron created his 1st startup on his own, GPS Fleet Management, LLC, a company that still operates today.  GPS Fleet Management has developed relationships with all the “best of breed” suppliers to have helped save businesses hundreds of thousands of dollars each year by reducing operating costs and increasing productivity.


Technology Advisory Board

Jack is the Director of Sales at BuiltByBits, the creators of RoutingBox. The premier software for scheduling, dispatching, route optimization, mobile tracking, and billing. After graduating from Cornell University, he began his career with a small software company, helping launch new products and increasing market share, leading to an acquisition by a large public firm.


He has more than 15 years of experience in the software industry that includes consultative sales, project management, IT systems implementation, software training, and business development. He has worked with companies, large and small, to help them meet their business goals. An experienced leader and mentor, Jack has experience training and guiding cross-functional teams to meet and exceed company goals. He is passionate about helping NEMT organizations serve their communities better by leveraging technology.


Outside of work, he enjoys spending time with his wife, two daughters, and dogs. Sporting activities include: skiing, golfing, and scuba diving in tropical locations (which doesn’t happen nearly as much as it should).



Accreditation Advisory Board

Sarah Hope brings nearly three decades of entrepreneurial experience in the fields of employment support, background screening, and Department of Transportation compliance. As the CEO and Founder of Vertical Identity Background Screening and Drug Testing, she has provided services to a diverse field of clients across the nation.


After early success co-owning and pioneering one of the nation’s first ISP’s at what would become Earthlink, Sarah turned her focus to the transportation sector, founding Vertical Identity to serve the growing demands of employers with vehicle fleets and driver compliance needs. With a unique understanding of the risks and challenges of DOT compliance, Sarah led Vertical Identity to become the premier compliance firm in Arizona, partnering with businesses to administer background checks and drug screens to ensure compliance, reduce employer risk, and maximize efficiency through the entire onboarding process. Her commitment to providing innovative, honest solutions to employee management and compliance matters has helped establish Vertical Identity as a leader in the field. Sarah’s vision and direction continues to be the driving force behind the expanding nationwide presence of the company today.



Compliance & Regulatory Advisory Board

Martha is the Network Oversight Manager for Tennessee Carriers, Inc. She has experience in the ambulance and non-emergency medical transportation industry as a dispatcher, transportation coordinator, healthcare account executive, and billing/compliance manager.  Along with her management and leadership roles, Martha is a licensed Advanced EMT, serving several non-emergency ambulance services in the Middle Tennessee area for over 20 years. Martha has a passion for people and works to inspire others to be their best self.


Martha resides outside of Nashville, TN and enjoys traveling and wine tasting with friends. Summer is her favorite season and enjoys as much time outside as possible.



Accreditation Advisory Board

Eric Lane is a risk management professional with Bankers Insurance and is based in Roanoke, VA. His area of focus is in Public Auto with an expertise in Non-Emergency Medical Transportation operations. A 2009 graduate from James Madison University with a BBA in Finance, Eric has been working in risk positions since his first job analyzing credit utilization for trucking fleets.


Prior to joining Bankers Insurance in 2015, Eric served as an Operational Risk Consultant with a large financial institution. There, he worked with mortgage underwriters to understand how layered risk impacted a borrower’s ability to repay. This approach to complex risk matched with Bankers Insurance’s approach to insurance program placement. Eric believes that identifying risk exposures in a standardized way and using quantitative and qualitative approaches to understanding those exposures is the only way to manage a long-term insurance strategy.


Beginning in 2016, Eric took a primary role in the development of Bankers’ Public Auto Practice Group and has grown the program every year. By working with operators across the country, Eric has developed a unique perspective on the issues facing NEMT operators and uses that perspective to advocate passionately for his clients.


Eric holds the Commercial Lines Coverage Specialist designation and is currently pursuing the Certified Risk Manager designation from The National Alliance and the Associate in Risk Management designation from The Institutes.



Accreditation Advisory Board

Valerie is an international expert in rural transportation and mobility as a service in low population density communities.  In just two years Feonix  has launched programs in 6 states with notable collaborators, including the National Aging and Disability Transportation Center, Easterseals, the AARP Office of Driver Safety, and the Michigan Department of Transportation.

Prior to Feonix, she led one of the nation’s top mobility start-ups - Liberty Mobility Now, the first rural-focused Mobility as a Service (MaaS) provider in the US.  Lefler was featured by Smithsonian Magazine, as one of the "Top 9 Innovators to Watch in 2018" and also was highlighted in publications such as the New York Times, NPR, and the Christian Science Monitor. 



Resource & Conference Advisory Board

Manuel is an accomplished healthcare executive with an extensive background in leading organizations. He has over 30 years’ experience working in the South Florida community with strong ties to senior leadership at State and National Health Plans.


Manuel currently holds the position of Vice President, Business Development for Alivi. In his role, Manuel’s goal is to successfully develop and promote products and services that meet the needs of health plans, providers, and members by leveraging technology, experience and personal relationships. These products and services help Alivi’s partners deliver more transparent, effective and measurable outcomes.


Mr. Leon is married with 3 daughters and holds a Masters Degree in Business Administration from Florida International University.



Resource & Conference Advisory Board

Gabe is the Vice President and General Manager of BiTS. Gabe came to BiTS through his most recent success at a full-service sales, marketing and customer engagement agency which specialized in scaling SaaS companies globally. Gabe is here to grow and build our company by leading his team’s focus on culture, environment, customer experience, sales, marketing, and software development. Gabe’s expertise in sales, marketing, recruiting, and management began when he started his own business after graduation from the University of Hartford’s Barney School of Business. He owned and operated his own sales, training, and marketing firm for more than a decade. He excelled in
executive recruiting as well as training marketing and sales professionals. He has been instrumental in expanding companies’ search and placement for IT, software development, sales, customer experience, marketing and executive leaders.


Certification Advisory Board


Technology Advisory Board

Venkata is a data analyst at HB Connect Corp, who explores NEMT data for MART (Montachusett Regional Transit Authority) using qualitative and quantitative approaches to answer questions like an increase in average fare, same day and next day trips. Venkata previously worked as a data scientist to predict customer churn and explore an effective marketing strategy. Venkata, during her graduate education at The University of Tennessee (Knoxville, TN)  led an award-winning project funded by CTAA (Community Transportation Association of America) called ‘Project ERIC’, that assisted elderly and people with disabilities to communicate with the driver on the bus while riding on para-transit. Venkata earned a master’s degree in electrical engineering from Old Dominion University (Norfolk, VA).

Venkata enjoys meeting inspiring people, volunteering at data science meetups and conferences, getting trained in Muay Thai, making pottery, writing poetry and reading books. 



Compliance and Regulatory Advisory Board

David McDonald is the President of QMAC Consulting and has over 30 years of transportation experience. He owned and operated TMS Management Group, Inc. (“TMS”) and established himself as an expert in developing creative transportation programs to maximize cost effectiveness of government funding. He held the position of President/Chief Operating Officer (“COO”) for TMS. His strengths in contract negotiations, public relations, and management were a valuable
assets to company. Prior to his employment at TMS, David spent 22 years at a local county government office progressively advancing within the agency and serving as a Transportation Program Planner, and other transportation related positions. He was appointed by the Governor of the State of Florida Commissioner for the Commission for
the Transportation Disadvantaged.

He holds degrees in both a Bachelor and Masters of Science in Management from National-Louis University in Evanston, Illinois.

As part of his 22 years of transportation experience, 9 years was serving as the Community Transportation Coordinator’s (CTC) key staff person for Florida’s Transportation Disadvantaged Program. He is an established expert in developing
creative transportation programs to maximize cost effectiveness of government funding. It was on this position that he began to gained knowledge in contract negotiations, public relations, and transportation management.

He oversaw and managed a program of contracted service to provide non-emergency transportation services to Medicaid recipients and other disadvantaged citizens in Pinellas County, Florida. He transformed this service into an award winning program, and it quickly became of the best in the State by implementing several operational improvements including gatekeeping, provider trip allocation and processing, utilization of bus passes, management of hospital discharge information, and advance creation and distribution of daily manifests including stretcher transports.

He served as Chairman of the Planners for Coordinated Transportation Organization, a statewide network of Planners who are involved in the Transportation Disadvantaged Program for the State of Florida. He also is a past member of the Executive Board of the Florida Association of Coordinated Transportation Systems (FACTS). He received a special appointment by the Board of County Commissioners to serve on the Monitoring Committee for Pinellas County, which was established to research different methods of gauging customer satisfaction.

He is an successful entrepreneur who excelled in empowering my employees by setting sound and effective business practices in the workplace. He was not only efficient in organizational development in my own corporation, but also a State and National leader in the advancement of my industry.



Certification Advisory Board



Technology Advisory Board

Brendan McNiff, Executive Vice President of Operations of Roundtrip Inc, the single touchpoint for the coordination of Medical Transportation.


Brendan has over 25 years’ experience in patient logistics, including serving as the Ground EMS Incident Commander for FEMA during Hurricanes Katrina and Ike, Superstorm Sandy, and Former-President Obama’s inauguration. Before joining the founding team of RoundTrip, Brendan was Chief Operating Officer for Falck US, the world’s largest provider of private emergency and non-emergency medical transport, responsible for revenue and M&A expansion.

Brendan began his career as a paramedic with American Medical Response (AMR) and held several executive positions with AMR during his 20-year career, including Regional Vice President/ General Manager, Director of Operations and Director of Communications. Brendan is a graduate from Northeastern University and lives in Wrentham with his Wife Jennifer. Brendan has 4 children who are all sports enthusiasts.


Resource & Conference Advisory Board

Tammy Mihm has been a dedicated employee with the State of Tennessee for 25 years.  She began her career with the Bureau of Medicaid within the Division of Provider Relations.  She participated in the transition from traditional Medicaid to TennCare in 1994. Tammy transitioned from Provider Relations to TennCare Contract Compliance in 1996.   In 2001 she chose to stay at home to dedicate her full time as a mother to her only child Molly who is now a freshman at Middle Tennessee State University. 

Tammy returned to her career with the Bureau of TennCare in 2007 and continued as the Compliance Manager.  Tammy played a vital role in the development and implementation of the paperless tracking tool which is used by all participating Managed Care Organizations, internal TennCare business owners as well as other various entities. This tool is used to receive electronically contract deliverables from the MCO’s, communicate On-Request Reports, Corrective Action Plans and all Request for Information.  It also facilitates all assessments of sanctions.

Tammy became the Program Manager of the NEMT benefit in 2010 and currently provides oversight of this program.     She has worked to build and maintain relationships with   each of the MCO NEMT Representatives and their NEMT Brokers.  She has participated in panel discussions held by the Human Resource Agencies regarding NEMT.

Tammy is currently the Director of Managed Care Oversight and Transportation.  She is aware of the need for shared knowledge of the transportation benefit to allow and support the development of program standards and requirements and looks forward to her participation in this effort.




Resource & Conference Advisory Board

A Colorado native, Misti Mills graduated from the University of Colorado at Boulder. She began working in the field of marketing in 1997, and continues on that path today. She founded her own company in 2013 in order to focus her marketing efforts on what she loves: social media marketing, branding and website design. Misti understands the power of digital marketing in today's business world and wants to help others achieve their marketing and branding goals. 


Misti is the proud mom of two teenage daughters and resides in Denver, Colorado.




Certification Advisory Board

Courtney Muchugu brings over eight years of experience in the NEMT industry in Massachusetts. In 2011 Courtney became the co-founder and current President of United Transportation Group Inc., a NEMT company that provides sedan and wheelchair services to the Commonwealth of Massachusetts. That same year, in 2011, Courtney received her degree in Business Administration. In 2015, Courtney co-founded, and currently helps manage Star Automotive, an auto repair shop that specializes in the needs of NEMT companies.


Courtney lives in Worcester with her husband Denis Muchugu and their daughter Lois. In her free time she enjoys spending time with her family and their two German Shepherd dogs Chevy and Diesel.




Resource & Conference Advisory Board

Steve Newman is the owner of 360 Quality Care + Transport Services, a provider of high-quality, private and facility paid NEMT services located in St. Louis, Missouri.  Under Steve’s leadership, 360 has built a reputation for outstanding service, quality, and reliability by securing service agreements with over seventy local senior living communities and rehabilitation centers, and more than thirty local/regional hospitals and related facilities. In addition, to enhance 360’s revenues and referral channels, Steve has developed a large, strategic network of healthcare provider partners including ambulance, home care, hospice, care coordination and case management companies.


Prior to 360, Steve was the Operating Partner of an oil and lubrication distribution firm and he was the Executive Vice President of Sales and Marketing for a national property tax consulting firm. As a member of the company’s Board of Directors and leader of its 200+ person national sales team, Steve was responsible for developing compelling, consultative-driven, client-focused solutions and mentoring and managing his team to achieve consistent organic revenue growth. 


Steve is married to Debbie, his wife of thirty-seven years, and has children living in Denver, Chicago and St. Louis.   




Accreditation Advisory Board

Michael Pinske is the Founder and President of AmeriCare Mobility Van, Inc., based in Mankato Minnesota.  Mike founded his company in 1993, and now operates a fleet of over 50 NEMT vehicles and serves 10 South Central Minnesota rural counties and provides over 400 rides per day.  Mike has built his company into a robust and responsive NEMT model with a focus on safety, compliance, and compassion.  As a Pre-Medicine Major in 1984, later transitioning to a Finance Major, Mike has found a unique position in the NEMT industry where he can balance his compassion for the humanities and helping people, along with his passion for numbers and business acumen. 


Throughout the years Mike has also been involved with various state associations and currently serves as the President of the Minnesota R80 NEMT Alliance, Inc., a position he has held since 2008.  The Minnesota R80 Alliance is a non-profit tasked specifically with enhancing provider viability in the Rural 80 counties of Minnesota.  Mike has also served on various State committees, to include the  Department of Human Services NEMT Advisory Board, the MNDOT NEMT Advisory Board, the Minnesota Regional Transportation Coordination Council (RTCC) and currently sits on the MNDOT Rule Committee as Minnesota re-writes the NEMT rules for the first time since 1992.  Mike is also a MNDOT certified NEMT trainer and has been since 1998.


Mike’s experience in Minnesota’s NEMT industry, along with his network of providers, payers, and state agencies, has enabled him to advance various initiatives at the legislature on behalf of NEMT providers, strategically align the industry to continue to meet the ongoing challenges, and to ensure that individuals from all walks of life have access to health care through the sustainability of NEMT in Minnesota.   


Mike has been married to his wife Karen for 28 years and together have two children in college.  Mike enjoys spending time at the cabin in northern Minnesota, raising German Shepherds, and spending time with family, friends, and traveling.




Resource & Conference Advisory Board

Marcus Norton serves as the National Sales Director with Mobility Support Solutions, North America's largest Mobility Roadside Assistance program service provider. Marcus also serves as CEO with Apex Mobility Group; where he developed, amongst other dealer programs, the first specialty lending facility for Wheelchair Accessible Vehicles (WAV) and NEMT startup/sub-prime lending solutions. Prior to founding APEX and Liberty Finance Partners, Marcus had served in several executive leadership roles within the Wheelchair Accessible Vehicle and Traditional Automotive Dealer industry. Marcus developed his private sector experience serving in executive leadership roles within the Corporate Insurance and Financial Services sector, serving as Vice President with AON/Allied North America where he participated in large project negotiations, OCIP/CCIP creation and complex construction risk mitigation, bonding and analysis. 


Marcus loves spending time with his wife Kasey ad their 3 children Avery, Asa, and Axton. Marcus enjoys Family, Faith, outdoor activities, being a foodie, all things sports - especially University of Michigan sports, a great cigar and ICE CREAM! Serving the Adaptive Vehicle and NEMT community has become a life's passion, work and mission for Marcus, one he hopes will effect positive change and facilitate awareness and growth for this amazing community of Veterans, Families, Individuals and Businesses we all serve. 



Compliance & Regulatory  Advisory Board

Jennifer Place is the VP Quality Assurance, Compliance & Policy at MAS. Jennifer has over 20 years’ experience ensuring compliance with governing regulatory bodies and providing quality services for members of the community in the human service and medical fields. Jennifer has lead and been part of developing innovative programs, realizing strategic initiatives,
impacting local and state regulatory changes and creating and implementing education programs for
leadership teams.

Jennifer has a broad knowledge base drawn from her years of working in residential services for
individuals with developmental disabilities, independent living centers, home care, hospital settings, and
now Medicaid Transportation in the areas of compliance, quality assurance, human resources and
executive leadership. One of her greatest skills is the ability to gather information and critically assess
the facts to be able to make informed and compliant decisions that are in line with not only her agency’s
mission, vision and values, but also local and federal laws, and regulations.

Jennifer has served on multiple community boards in both the past and present, now including the
NEMTAC (Non-Emergency Medical Transportation Accreditation Commission) Compliance & Regulatory
Advisory Board, Leadership Mohawk Valley Board of Directors and the House of Good Shepherd Board
of Directors.

Jennifer recently added the title of wife to her resume and is the mother to several “fur” babies. Jennifer
enjoys giving back to her community and adding value to the organizations and lives she touches.




Compliance & Regulatory Advisory Board

Mark is the President and CEO of M&M Mobility, Inc, d/b/a Caliber Care+Transport in Alabama with 2 Depots, one in Montgomery and one in Birmingham.  Starting his fifth year, Mark has grown Caliber from 3 vans to 16.  Caliber can transport throughout the entire state now because they were granted authority from the Alabama Public Service Commission, which was a lengthy legal process.


A graduate of Auburn University’s Harbert School of Business, Mark spent 31 years in the grocery retail business where he learned how to provide exceptional customer service, hiring the right people for the job, treating associates with respect and general business skills.  He also ran a successful real estate investment company.  Recently, he was subcontracted by AMR for hurricane relief efforts.


Mark’s wife of 28 years, Peggy, RN, CNO, helps with the business as well and works at the local hospital and as a school nurse.  Their son is attending Auburn University and daughter is at Auburn High School.  Mark enjoys working on his classic truck and home improvement projects.



Technology Advisory Board

Anantha Rao is the COO and CTO at WellRyde (a nuVizz Product), and co-founder of nuVizz Inc. Prior to WellRyde and nuVizz, Anantha Rao served as Sr. Director at Manhattan Associates, a supply-chain solutions company and worked with many of the top 100 retail giants in the United States spearheading the supply chain solution dominance across various industry verticals and geographies. Anantha Rao holds a master’s in computer information systems from Georgia State University.


As an avid technologist, he has been instrumental in creating WellRyde, which at its core, builds the ecosystem that networks transportation providers, riders and trip sources such as brokers, facilities such as hospitals, schools, K-12, adult day care centers etc. Anantha establishes the technology vision and directs the execution of the vision.


About WellRyde

WellRyde is the umbrella solution under which nuVizz has created the Human Transportation Cloud. This encompasses solutions in the space that cater to taxi, shuttles, transit, NEMT, demand response services, schools, K-12 with the visibility and execution capability required for WellRyde and its goods movement platform, nuDeliverIt provide transportation solutions that cover last mile delivery including consumer goods, furniture delivery, white glove services, medical courier and non-emergency medical services such as phlebotomist on wheels and medical check-ups. WellRyde is the fastest growing NEMT platform today boasting a network of over 1000+ transportation providers.


Compliance & Regulatory Advisory Board

Dan Reid is the owner and President of Grove Transit, a non-emergency transportation services company headquartered in Hattiesburg, Mississippi and operating throughout South Mississippi. Dan and his wife, Suzanne, started the company in late 2010 after acquiring the operating assets of a failing NEMT. Their focus has been to build a premier NEMT company by focusing on providing Safe, Reliable & Courteous transportation. Dan is a member of the Board of Directors for the Taxi, Limousine and Paratransit Association (TLPA) and has served on the Paratransit Steering Committee since joining TLPA. Dan is frequent speaker at TLPA Conferences and has co-authored several whitepapers for TLPA on the Non-Emergency Transportation industry. Dan has been actively involved with pushing industry standards for driver training and company performance, as well as the use of technology to provide safer and more efficient transportation to clients.

Prior to the NEMT business, Dan spent close to 30 years advising on mergers and acquisitions and other business transactions. Dan was the National Partner for Transaction Advisory Services at Grant Thornton, a Partner and Pacific Northwest Practice Leader at Arthur Anderson, and prior to that he was with a private equity firm where he specialized in financial and tax due diligence and merger integration issues. He started his career in the oil & gas industry tax compliance and structuring and due diligence on acquisitions.

Dan holds a B.A. in Accounting from Santa Clara University, a Masters in Taxation from Golden Gate University and earned his Executive MBA at St. Mary’s College. Dan is a Past Board Member of First Place for Youth and is active in many organizations in and around Hattiesburg.



Technology Advisory Board

Ben is a co-founder and Head of Product and Operations at SafeRide Health.  He brings 20 years of analytics, business strategy and product management experience.  Prior to launching SafeRide, Ben built one of the first web-based printing platforms and more recently pioneered commercial applications for computer vision technology. 


Ben holds a BS degree in Biomedical Engineering and a MEng degree in Engineering Management from Cornell University.  Ben recently had his first child.  When he used to have free time, he enjoyed running, biking, hiking and swimming.



Certification Advisory Board

Ray Shanahan is the Director of Sales at Medic-CE, with over 20 years of combined EMS field operations, training and education.  Ray’s EMS career began with the FDNY EMS division where he served as a Paramedic for 4 years working in the boroughs Manhattan and Queens.  After moving to California, Ray moved into EMS operations and has held several different positions including Field Training Officer, Operations Manager, Training Manager and Director of Training for two of the largest private ambulance providers in Southern California.  Ray was among the first individuals to earn the Supervising EMS Officer (SEMSO) credential from NEMSMA in 2016.


Ray has also been an EMS educator with a Regional ROP program in Orange County, CA since 2014. He is married to his wife Elaina since 2011 and is currently pursuing a Bachelor’s degree in Emergency Management.



Certification Advisory Board

Cris Sierra serves as the Vice President of Transportation Operations for ComfortCare Transportation, an NEMT company, focused on eliminating barriers of transportation for seniors.  They promote a friendly, reliable and safe transportation service for seniors to their medical appointments.  Cris has almost twenty years of leadership operations experience, with almost six of those years in NEMT.  He believes that driver training and safety is imperative to the success of NEMT companies. He has a passion for transportation and operations, and leadership skills to help businesses grow by identifying areas for improvement, keeping up with industry trends and leveraging technology that helps promote positive growth.


Cris holds a Bachelor of Science in Business Administration from the University of the Incarnate Word.  Cris lives in San Antonio, TX with his wife Michele and their two children, Alex and Isabella.  Cris and Michele have a passion for music, and isn’t surprising to catch them in Austin, TX quite often watching some of their favorite bands live.


“I want to leave my mark in this world and ensure that we make strives to knock down barriers that impede the success of NEMT companies.”



Accreditation Advisory Board

James Smith (Jim) is the Vice President of Med-Van Transport, and President of JC Paratransit Solutions. Jim started his career in EMS as an EMT with a Non-Profit Ambulance Company and continues to be active there, serving as the Director of Operations / Manager. With his lifelong passion of wanting to help others, he became a Paramedic in 1992. In 1995, Med-Van Transport was created to service the NEMT needs of their community as well as surrounding communities Med-Van Transport grew rapidly and now has a staff of 200 employees and a fleet of over 130 vehicles. Med-Van Transport is now one of the largest Non- Emergent Transportation Providers in Pennsylvania providing Ambulance and Paratransit services to the NEMT Industry.


Jim has been involved in numerous organizations serving with the AAP (Ambulance Association of Pennsylvania), County 911, NORCAM Community Services and the local Community Ambulance. Since 9/11 Jim has been an active Strike Team Leader for FEMA and State response to catastrophic incidents including the response to 9/11 and various Hurricane Disasters over the years.


In 2012, Jim explored the options of creating his own business. Together with his wife Cara, JC Paratransit Solutions was formed. JC Paratransit Solutions was initially created to help individuals within their community who suffer from the inability to engage with family and friends due to disabilities. Jim was able to offer affordable pricing on wheelchair-equipped vehicles that specifically fit their needs. JC Paratransit Solutions continues to grow now providing services Ambulance and Wheelchair Conversion upfits / modifications, for Commercial Businesses’ s as well as consulting and software solutions across the country.


With the experience and knowledge Jim has gained in both EMS and the Paratransit Industry, it has been valuable to other Companies in the Industry of EMS / NEMT. JC Paratransit Solutions continues to expand services across the Country and continue to add additional cost saving solutions for Commercial Fleets. Jim has been a dedicated leader / entrepreneur who strives to uphold his proficiency in the Industry.



Resource & Conference Advisory Board


Jason Stempin is commercial business development manager for non-emergency medical transportation at VMI (Vantage Mobility International and its sister companies AMS Vans and Revability), an industry leader in the design/manufacture/sale of wheelchair/stretcher accessible vehicles. In addition to commercial sales, Jason has many years of experience working in transportation network management at a number of NEMT brokers who contract directly with MCOs in order to coordinate transportation for their members.

In this position Jason was responsible for the recruiting, credentialing and contracting of transportation providers in over 20 states and for all NEMT modes (ambulatory, wheelchair, stretcher, and non-emergency ambulance).  As a result, Jason is a passionate advocate for the needs of all NEMT companies that are seeking to provide professional and reliable transportation for the individuals that need it.

A native of Kalispell, MT but raised on the east coast (Long Island/Southern NJ) Jason is currently a resident of St. Louis, MO where he graduated with a Bachelor of Arts degree in Organizational Studies from Fontbonne University. Jason resides in St. Louis with his wife of 22 years, Carrie, and their two daughters Willow and Violet.



Accreditation Advisory Board

Roddrelle Sykes is a risk management professional with Frost Insurance and is based in Dallas,TX but originally from Shreveport,LA. His area of focus is in Transportation with a focus on Non-Emergency Medical Transportation operations. It was pure happenstance during Thanksgiving dinner 2007 that brought Roddrelle into the insurance industry as his then girlfriend and now wife’s family owned a boutique agency in New Orleans. Not to mention that her uncle was from Shreveport as well and they naturally hit it off. It just so happens that they were looking for youth at their agency and proceeded to put Roddrelle through insurance school. After completing school and passing all exams he immediately started working with them and learned the insurance industry from the ground up.

It was during his 9 year stint with his girlfriend’s family agency that he found the world that is NEMT and was was able to have an immediate impact by helping a substantial amount of the state of Louisiana’s providers find coverage. It was at this time that Roddrelle decided to focus on NEMT. The state at that time had roughly 120-130 providers and he personally wrote 65 of them and was able to carve out a niche by taking a consultative approach.

Roddrelle currently works with NEMT providers throughout the United States and finds extreme pleasure solving there issues and watching them grow. He has clients now who started out with 1 or 2 vehicles who now have fleets of 50-60 vehicles and currently his largest transportation client has almost 2,000 vehicles. Roddrelle is also in the process of building a national practice. Being in this space for 13 years has allowed him to do quite a bit within the industry and continues by joining the NEMTAC Accreditation Advisory Board.

Roddrelle currently lives in the DFW area his my wife Lauren and two kids RJ (3) and Elle (1).


Compliance & Regulatory Advisory Board

Kevin Teasdale is the Co-Founder and President of Secure Medical Transport, serving the Kansas City metropolitan and surrounding areas. Since 2010, the company has grown from two vans to a fleet of more than 20 vehicles, and it has become the premier NEMT provider in the KC market. Prior to starting SMT, Kevin spent 3 years in transportation insurance as a producer for Arthur J. Gallagher. While there, he learned best practices for trucking and different transportation organizations. This experience, combined with his awareness while caring for his father of the need for quality services, gave him unique perspective for building a high quality service. Kevin is passionate about sharing his perspective and bringing further awareness to the NEMT industry.


Kevin is a graduate of the University of Missouri and lives in Overland Park, KS, with his wife and three sons. 



Compliance & Regulatory Advisory Board

Kevin Teasdale is the Co-Founder and President of Secure Medical Transport, serving the Kansas City metropolitan and surrounding areas. Since 2010, the company has grown from two vans to a fleet of more than 20 vehicles, and it has become the premier NEMT provider in the KC market. Prior to starting SMT, Kevin spent 3 years in transportation insurance as a producer for Arthur J. Gallagher. While there, he learned best practices for trucking and different transportation organizations. This experience, combined with his awareness while caring for his father of the need for quality services, gave him unique perspective for building a high quality service. Kevin is passionate about sharing his perspective and bringing further awareness to the NEMT industry.


Kevin is a graduate of the University of Missouri and lives in Overland Park, KS, with his wife and three sons. 


Technology Advisory Board

Joe Tovar is the Senior Product Manager for TripSpark Medical, which is a market leader for software solutions in the NEMT industry.  In this role, Joe is responsible for managing the entire Medical suite of products.  He has been working within the Trapeze/TripSpark family of companies since 2005 in various technical roles related to paratransit, school transportation, and for the past 8 years NEMT. Joe is most passionate about passenger access to real-time data, optimizing processes, and working with other thought-leaders in the industry.

Joe is from Tucson, AZ and received his bachelor’s degree in Management Information Systems from the University of Arizona (Go Cats!). While not working you will find Joe chasing after his two young children or traveling with his family all over Arizona. He is also an avid cyclist, trail runner and hiker. Backpacking in the Grand Canyon, cycling up a famous 9,000 ft mountain in his hometown of Tucson (Mt. Lemmon), mountain biking in northern Arizona (Sedona, Prescott and Flagstaff!!), and constantly challenging his physical and mental limits are all passions of his.



Accreditation Advisory Board

Will van der Linde has been in the transportation industry since he acquired his first fleet in 2012 with only 14 vehicles. Since 2012 he has grown his operation in Virginia to include 11 fleets operating over 900 vehicles. Will is also a venture investor supporting new tech companies in the transportation industry while implementing the most advanced technology into his operations. Will has served on the Board of Directors and Executive Board of The Transportation Alliance (formerly Taxi, Limousine, and Paratransit Association) since 2015 working in many aspects to support the industry and regularly speaking with members of congress to move initiatives forward. Will is alumni of The University of Virginia and an avid supporter of athletics at UVA including the 2019 NCAA National Basketball Champions. Go Hoos!



Accreditation Advisory Board

Scott West started in the EMS field working for Valley Medical Transport, a Paramedic Ambulance out of Victorville, Ca. in 1983. After three years in the field Scott was given the job of Operations Manager where he worked until 1990. While still at Valley Medical Transport Scott started his first NEMT business called Westways Medical Transport, LLC out of Fontana, Ca. in 1986.

In 1999 with 30 vehicles, Westways Medical Transport merged with a cross town rival and became Healthlink Medi-Van. Over the next five years company grow to over 160 vehicles throughout all of southern California transporting over 1200 passengers per day to dialysis, doctors’ visits and hospital discharges.

In 2007 Healthlink Medi-Van was sold and Scott started NEMT Solutions, LLC on the request of the Department of Health Care Services in California. In 2008 Scott was deemed an expert in Non-Emergency Medical Transportation by a judge in Sacramento and started working for the State of California as a consultant for the NEMT industry. Scott also received is Train the Trainer certificate in 2008 from CTAA and has been training NEMT companies and their drivers ever since.

In 2009 Scott created a broker division of NEMT Solutions and currently has over 20 contracts with State, County and private agencies in California using sub-contractors  doing 100+ calls per day.


1 (866) NEMTAC1 

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