Non Emergency Medical Transportation Accreditation Commission
NEMTAC BOARD OF DIRECTORS
Steve Lewis is a visionary leader with 30 years of experience in medical transportation as a service provider, senior executive and strategic consultant for non-profit, privately held and publicly traded organizations. He was an early site review team leader for the Commission on Accreditation of Ambulance Services (CAAS) and played an instrumental role in the development of CAAS. He has led high performance multi-site operations across the West and is well regarded for his M&A, system integration, business development, non-profit management and performance improvement leadership. Steve recently returned to consulting after four years leading the emergency road services group for AAA where he championed an unprecedented turnaround in service quality by 650 contracted service companies in seven states responding to 2.7 million emergency requests per year from Nome to Nogales. His AAA role also provided early insight into the rapidly evolving Mobility as a Service (MaaS) and autonomous vehicle advancements now underway.
A graduate of Northwestern University, he later completed his MBA at the University of Denver and executive education at Harvard, Duke, University of Chicago, University of Michigan and Arizona State. Steve, his wife and 14-year old twins reside an hour north of San Francisco surrounded by vineyards, ranches and redwoods.
Mr. Hicks grew up in Western Michigan, has been a Texas resident since 1993, and has been a member of the Bastrop Community since 2002. Peter attended Hope College in Holland, Michigan from 1991 to 1993. He then attended Texas State Technical College, and later Western Texas College where he graduated the Paramedic Program in 1997. He has been involved with emergency management, fire and Emergency Medical Services (EMS) at varying levels since moving to Texas. Bastrop County residents would be familiar with him as he served as the EMS Director for Bastrop County from 2002 through 2005. He joined the county staff late in 2007 as the assistant in the Office of Emergency Management. Beginning in 2002, Mr. Hicks also began work as an Adjunct Instructor for the Texas A&M Engineering Extension Service in College Station, Texas where he helped develop the skills of emergency responders and managers from around the country.
Hicks with more than 24 years of experience in emergency response, training and exercise brings a lot to the organization. He has managed emergency and non-emergency medical response efforts in a variety of markets, including urban, rural, and frontier EMS settings. Most recently, Hicks serves as the Assistant General Manager for Texas Operations with LogistiCare Solutions in Austin, Texas. Previously he has served as Chief Operating Officer for MedicOne Medical Response of Dallas, Texas and Resiliency Program Manager for the Lower Colorado River Authority and served as a County Commissioner in Bastrop County, Texas. Hicks continues to be a member of the International Association of Emergency Managers, and a member of the Emergency Management Association of Texas, he also serves as an ESD Commissioner for Bastrop County ESD #2 as Assistant Treasurer. He lives in Bastrop with his wife and family.
Michael Shabkie is an entrepreneurial healthcare executive with a 25+ year record of success overseeing all aspects of medical transportation operations, strategic marketing and business development opportunities for industry leading organizations.
His passion for improving access to care has led to the founding of the Non Emergency Medical Transportation Accreditation Commission (NEMTAC), a nonprofit healthcare organization dedicated to championing standards and best practices for the provision of non-emergency medical transportation.
Mike’s passionate drive to improve the delivery of care also shows in his expanding areas of interest in developing integrated healthcare delivery models between Emergency Medical Service providers, Non-Emergency Medical Transportation (NEMT) and the facilities they serve.
NEMTAC Founder / Treasurer
Gail Bauhs has worked in the NEMT industry for 25 years. She operated NEMT brokerages in Oregon and Washington State at both public transit and private non-profit agencies. In this capacity she procured and managed provider contracts, negotiated terms and rates, and conducted subcontractor service, safety and credentialing assessments. She also served on state committees to revise NEMT service and contractor credentialing standards.
In these roles, she has served on numerous community boards, including the Taxi Boards of Portland, OR and Vancouver, WA, which she chaired. She also chaired the Citizens Advisory Committee for C-Tran, and was Treasurer of Community Transportation Association NW. Gail was a graduate of Leadership Clark County and was a recipient of the WA State DOT Wall of Fame. She is also a Certified Community Transportation Manager (CCTM).
As an NEMT Industry Solutions Consultant, she is now the key repository of NEMT experience and knowledge for TripSpark. She bridges the collective NEMT industry and operations knowledge with management and customers. Gail chaired the committee that oversaw the TCRP Research Report 202: Examining the Effects of Separate NEMT Brokerages on Transportation Coordination. With the author of the report she is now traveling the country presenting the results at various transportation conferences.
Prior to working in the field of NEMT Gail worked as a Data Analyst and Human Factors Specialist in the field of test and evaluation of advanced military weapons, equipment and communication systems. She has also served as a Medicaid Social Worker and Eligibility Specialist.
Gail graduated from CSU Chico and has continued her education in the Master’s program of Public Affairs, as well as Accounting, Education and Business Applications.
G. Christopher Kelly, Chief Legal Officer, EMS Consultants. Chris is an attorney who focuses on the ambulance industry. He writes regularly for EMS World and sits on the magazine’s editorial advisory board. He has co-authored two books on HIPAA for EMS and ambulance services and has been an adjunct professor for Virginia College, teaching Legal Aspects of Healthcare Administration and Health Law and Ethics. Chris has represented many ambulance services in Medicare audits and formal investigations, State licensing issues, contracting issues, overpayment appeals and numerous other EMS related issues, winning several cases that have had major impact on ambulance reimbursement in the U.S. Chris represents clients in many states across the country and is a frequent contributor to various EMS publications and a frequent lecturer at State and National EMS meetings and conferences.
After graduating from the University of California Hastings College of the Law, a Top 20 state law school, David Marhoffer has practiced law in Arizona for over 23 years. He has successfully represented clients at the trial level in Arizona courts, such as in the Maricopa County Superior Court and the Justice Courts of Maricopa County. On appeal, he represented clients in Division One of the Arizona Court of Appeals and the Arizona Supreme Court. When his cases involved federal matters, he has also represented clients in the Federal District Court for Arizona and in the Ninth Circuit Court of Appeals. David has served the community as a Judge Pro Tempore of the Maricopa County Superior Court, substituting for judges on vacation and conducting settlement conferences. He is a member in good standing of the State Bar of Arizona. He has been involved with the American Inns of Court, an organization of judges and attorneys designed to improve the skills, professionalism, and ethics of the courts and the bar. He was named to Who’s Who in American Lawyers and to Who’s Who is American Laws Students.
David’s clients really appreciate his knowledge, honesty, hard work, and dedication to their legal matters and his competent advocacy of their interests. They highly prize his superior writing ability and his straight shooting communication skills that enable him to explain complicated legal matters in a layperson’s language which allows them to make informed decisions.
Stan is responsible for the development and implementation of the Veyo go-to-market strategy, and to ensure Veyo takes it’s rightful place as the organization that’s changing how healthcare logistics impacts patient health.
Stan brings a history of success as a leader, strategist, entrepreneur and passionate customer advocate to Veyo. He honed his skills as a manager while at Caterpillar, Inc., moving quickly up the executive ranks in positions across the globe. As the youngest partner in a 50-year old management and leadership consulting firm, Stan worked to develop and expand relationships with more than 300 companies, opening successful new operations and coaching CEOs in the use of the accountability methodologies of his firm.
He then founded a software firm, GoalCentrix, that developed the first collaborative goal-achievement platform to enable teams and individuals to work together to achieve critical goals. Later, as the Director of Business Development at our sister company, Total Transit, he more than doubled revenue in less than three years. Stan’s also invested countless hours as an advocate for nonprofits, and has developed a considerable network of mentors across the globe that he credits for his successes. Stan resides in Arizona with his wife and children.